Our Service Technicians are keeping our clients calm and productive at work. Between COVID-19 and technical emergencies, our amazing Service Techs are at the heart of it.

We spoke with three of our people who are working to help ensure the reliable and exceptional performance of our business is met, to learn all about their journey with Remington Technology (RT).

Meet Raymond Manamb, Service Technician from our Madang Branch; Andrew Mudugem, Service Technician from our Goroka Branch; and Linda Kasokason, Service Technician from our Port Moresby Branch.

Tell us about your career at Remington Technology so far and your current role.

Raymond: I’ve been at RT coming up to 20 years and am currently a Service Technician at the RT Madang branch. I have travelled and worked in almost all the RT branches. A big part of being a service tech is travelling to different locations to help clients which is great.

Andrew Mudugem: I have been working as a service technician for RT for 13 years. I have lived and worked in RT Madang and RT Goroka. As a service Tech, my role includes; installing, servicing, and repairing photocopiers, printers & multi-functional devices.

Linda Kasokason: Remington Technology was my first job offer straight out of college (Port Moresby Technical college) in 2016. I officially joined the company on 11/1/2017. I work as a Service Technician, servicing office business machines (Printers/scanners/counters). Servicing includes troubleshooting and rectifying hardware and software issues regarding the customer’s machines and maintaining customer satisfaction.

Why did you choose to pursue a career as a Service Technician at Remington Technology?

Raymond: My background is in Electronics, so it was a natural progression to work in this industry. The work environment and culture as well as the benefits are the reasons why I’ve been with the company for so long.

Andrew Mudugem: I chose to pursue a career at Remington Technology because RT provides the best-advanced training for its Service Technicians by overseas-based Trained Certified Konica Minolta Trainers. RT has a culture of training staff and keeping them up to date with the ever-evolving technology, which is vital in my line of work.

Linda Kasokason: The career path and growth opportunities that are provided by RT has helped build my career as a service technician, we continuously are provided training opportunities to build on our skills. I also really like the work culture and environment, especially within the Service Department. Our team works collaboratively, and everyone is willing to help each other. My Boss Andrew Schmidt is one of my inspirations, his patience and commitment has motivated and encouraged me to be the best at what I do in a field that’s predominantly “a man’s work”.

What do you enjoy the most about your current role?

Raymond: For me it’s the travelling as a Service Technician. It has allowed me to see more of PNG than I otherwise would have.

Andrew Mudugem: It’s hard to pinpoint just one! But I’ll say I love keeping customers happy. Our work can be challenging at times, but we all strive to deliver and even surpass our customers’ expectations.

Linda Kasokason: I love it all, however, the Service Trips are the highlight of my current role. You get to see places, meet new people, taste different cuisines when you’re travelling to a client’s location to service their machines.

What’s been your best RT moment? (Most memorable experience at RT).

Raymond: There have been so many great moments, it’s too hard to pick just one, however, one that comes to mind was Remington Technology’s 70th-anniversary celebration. The company threw a party to commemorate this occasion at Lamana Hotel in Port Moresby and arranged for all the staff including the drivers and cleaners to attend even the ones working in the branches outside of Port Moresby! This was back in 2018, I was working in Lae. We all flew to Port Moresby for the event on a Friday and returned to the branches on Sunday.

Andrew Mudugem: My best moments are attending Training Courses on Konica Minolta Products in RT POM with Overseas Based Trainers, meeting RT Superiors, work colleagues and fellow technicians from head office and other branches.

Linda Kasokason: The best RT moment for me was back in 2016, we had a service team car wash and breakfast. It was on a Saturday with all RT service team and their families, we got to meet our colleagues’ families and get to associate with each other outside of a formal environment. That Car Wash and breakfast turned out to be a great team bonding activity.

What advice would you give to someone looking to start their career as a Service Technician?

Raymond: Abide by the policy, ask a lot of questions and read as much as you can. It is important to stay informed and up to date with the latest technology.

Andrew Mudugem:  Get to know your colleagues and look for ways to diversify your skillsets. Always be reliable, punctual, honest and be trusted by your colleagues as well as your customers. Lastly, be humble and show respect, it goes a long way.

Linda Kasokason: As a female Service Technician, my biggest advice would be to our future women of Service. Don’t be afraid of a career as a Service Technician, thinking it is for men only. We are more than capable of achieving incredible things! Do not limit yourself because of your gender or circumstances. Lastly, be passionate about your job and accept corrections.

The advancement and impact of technology continue to shape the world and how we do business. Technology is an integral part of the workplace and is vital to the success of any business today.

Did you know that Remington Technology provides ICT services? Remington Technology provides external ICT support services and has provided ICT services to organisations such as; Port Moresby Chamber of Commerce & Industry (POMCCI), Paradise Brewery Ltd and PNG Office works.

Our ICT department is led by Mr Asanka Dias our Chief Information Officer, together with his dynamic team of trained professionals, they have implemented new and innovative solutions for the company while managing a highly secured and reliable IT operation. The team utilises technology to enhance communication and ease of digital workflow; tasks are delegated, reviewed, accessed and confidential company data is securely protected.

The ICT Support Services provided by Remington Technology include;

Designing and building High Availability Server Infrastructure.

Managing digital data is vital for an efficient organisation, having a server that provides multiple functionalities is paramount to protecting your data and enhancing the ease of digital workflow. Remington Technology’s ICT Team have the expertise in designing a High Availability Server Infrastructure that can serve critical systems by eliminating single points of failure and creating disaster recovery systems.  Disaster recovery systems protect your data from hazardous events or security threats such as power outages, theft, arson, earthquake and ransomware attacks etc.

VOIP Network.

Voice over Internet Protocol (VOIP), is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line, examples include; Viber, WhatsApp, Skype, Facebook Messenger etc. Our ICT team can build a modern VOIP setup using CISCO voice servers. This voice infrastructure can be distributed over different geographical locations through office networks using network infrastructure to connect the voice network. The use of this infrastructure can reduce communication costs for your organisation and save you money.

Designing & development of a Call Centre

If your business requires a call centre setup, our team of experts have first-hand experience in designing and building a call centre. We can create;

• Interaction automation technologies – automation of customer interactions (e.g. Interactive Voice Response).
• Workflow automation technologies – automates and standardises the internal organisation of work (e.g. A contact centre Wallboard- screen mounted on a wall, showing live inbound & outbound call statistics).

Asanka and his team have designed and built a call centre for the Remington Group with professional call flow that includes Interactive Voice Response, this setup has increased the call centre productivity.

CCTV Installation

CCTV networks are commonly used for surveillance to detect and deter criminal activities, monitor employees, record traffic infringements and a host of other reasons. If you are concerned about security on your property our team of experts can identify your business’s requirements, suggest an appropriate CCTV package, install and set up a CCTV network and video surveillance system.

POS System Installation.

A point of Sale (POS) system manages sales and inventory, it is the system where customers execute payment for goods and services and where sales taxes become payable. Operating a retail store or business requires having an efficient POS system to track and monitor your daily revenue and inventory. Depending on what your business needs are, our team can identify a cost effective solution with a POS system that is suitable to your organisation. We can purchase and install cash registers or computer monitors with a specific network application or system, receipt printer, barcode scanners and EFTPOS machines.

Remington Technology can tailor ICT Solutions to your needs. Give our reliable team of skilled ICT professionals a call to support your business today. Contact us on 312 3400 or send us an email to: sales@remington.com.pg

Remington Technology sells and services genuine Konica Minolta Multifunction Devices (MFD) and offers document management solutions. A Managed Print Service is a service offering that covers the complete management of your fleet of devices. The benefit of a managed print service is automated consumable supply, proactive service of your device/s and to ultimately enable you to focus on what is important to your business, while we take care of ours, providing an industry-leading managed print solution.

FM AUDIT

FM Audit is the software used to remotely manage multifunction devices. It is real-time monitoring software that runs in the background to monitor the health, toner consumption and meter reporting for your Multifunction Devices. FM Audit installation is done onsite at our customer’s location, the software performs print assessments automatically on a scheduled basis and also performs device analytics, tracks consumable levels and equipment status. FM Audit is designed to capture only the required print information on the device with no confidential information extracted from the network.

FM Audit will assist us with information on your device, we are alerted when you are running low on toner or when your machine needs servicing. We prompt our customers in advance to order new toners or send a service technician to assist them with their printer issues ensuring there is no downtime in the day-to-day operations of your business.

 Benefits of FM Audit

Using FM Audit provides us with information in advance so our team can solve the problem before it occurs. Consumable level alerts and device issues are instantly sent to our team to arrange consumable replacements or deploy a technician to resolve the issue.

The billing process is also based on FM Audit readings. To be billed correctly, we need to know what the current meter readings are.

 With FM Audit you can:

• Reduce technical errors and provide a pro-active approach to service
• Save time & improve efficiency.
• Provide accurate billing
• Reduce costs & save money
• Improve productivity in your organisation
• Be more agile

 The use of FM Audit relieves the potential of human error, increases effectiveness, productivity and reduces the cost for your document production and management. Sign onto a service agreement contract today to enhance and improve your workplace.

Remington Technology has been the market leader for print and document solutions in Papua New Guinea since 1948. Our commitment to being the industry leaders in the country is demonstrated through our eight branches nationwide, highly trained team of professionals and the service we deliver.

Managed Print Services is a third-party service provided by many copier and printer providers. The goal of managed print services is to access, monitor and manage the printing needs and document management to increase productivity and improve efficiencies within businesses, organisations and their employees.  Print management software is software designed to optimise and manage printers and multifunctional devices.

PaperCut MF

PaperCut MF is a market-leading print management software solution distributed by Remington Technology to complement our industry-leading Konica Minolta multifunction range.

This software is used by over 30,000 organisations globally to; cut costs, minimise waste and reduce environmental impact. PaperCut MF‘s user-friendly interface makes it simple to use and enables you to take control and manage all your printers and multifunctional devices.

With PaperCut MF you can:

1. Save money and the planet

PaperCut MF encourages responsible printing with PaperCut MF quotas and print policies, cutting paper, toner costs and power usage.

2. Apply Your Print Policies

When using PaperCut MF, copying and printing measures are controlled according to policies that encourage or enforce appropriate access and use of your device fleet. You can authenticate user access.

Using PaperCut’s filtering or advanced scripting (JavaScript) you can route large print jobs to dedicated high-speed printers, display popups that require end-users to confirm single-sided output, automatically delete print jobs with incorrect paper sizes or suggest an alternative printer when a device is offline.

3. Offer Driverless Web Printing

PaperCut MF allows end-users to print wirelessly from laptops, netbooks, iPads and iPhones with no driver installation or server authentication. Fully integrated into PaperCut MF’s standard print charging/accounting/quota process, jobs sent, are typically paused and then released by the user directly from the most convenient multifunctional device (MFD) or printer.

4. Enable Find-Me / Secure Print Release  

PaperCut MF protects confidential documents and slashes the volume of unclaimed printouts. With Find-Me printing, users queue print jobs to a virtual queue and then release them for printing. Secure Print Release requires user authentication, by swiping a card or entering an account code to release and collect sensitive documents. Authorisation of print jobs, before release, by managers, teachers or system admins is supported.

5. Monitor & Report on Usage

PaperCut MF offers more than 50 users and shared account, copy, print, and scan reports, out of the box, in PDF, HTML or Microsoft Excel (.csv) format. Access reports from any web browser, or schedule them to be automatically generated and emailed. You can set up reports to use your business header, and create reports with custom data by specifying date ranges, filtering and sorting by the data available. The PaperCut Dashboard web interface enables real-time visual monitoring of the system, user and device status, including toner levels.

Remington technology has been the print industry leader in Papua New Guinea since 1948. During the last 70 years, we have helped in the growth of many companies by partnering up with them and providing print and document solutions. If your business wants to get the most out of your multifunctional device or manage your data security, printer authentication, mobility and printing costs. Our team of professionals can assist you to create a print management solution specific to your business.

Contact the Remington Technology team today on 312 3400 or send us an email at: sales@remington.com.pg

Nationwide branch locations are in Port Moresby, Lae, Madang, Kokopo, Kimbe, Goroka, Mt Hagen and Wewak.